Inland Revenue’s new IT system, implemented in February for their GST services, has been a disappointment, says the New Zealand Taxpayers' Union. According to official data from IRD, the time spent handling GST related enquiries increased by 50% when the system was first introduced in February earlier this year. As of August, months after implementation, there was still a 20% increase in wait times compared to the previous year. Matthew Rhodes of the Taxpayers’ Union says, “The point of investing in a new IT system was to make services more efficient at IRD, but this data shows taxpayers are receiving…