Around 2500 fixed line customers using the Chorus network are currently without service, with many of those issues power related.

Chorus’ copper and fibre network infrastructure has proven to be largely resilient in the face of significant damage.

Detailed network status information is available at https://outages.chorus.co.nz/, which is updated every three minutes.

Chorus is also continuing to work closely with other telecommunications providers to restore connectivity to Kaikoura.

Damage to a fibre optic cable means Kaikoura is currently isolated, meaning residents of Kaikoura can call each other locally but no calls can be made into or out of Kaikoura. Access to Kaikoura is very challenging due to slips and road damage.

Chorus will use a helicopter to transport skilled staff, including specialist technicians, a structural engineer and an electrician, into Kaikoura to support the restoration efforts. A Chorus technician is currently in the Kaikoura exchange with a satellite phone to intercept and relay any emergency calls.

Chorus offices in Wellington and Christchurch remain closed until structural assessments are completed, safety assured, and staff are cleared to return to work.

Our thoughts and concerns are with everyone throughout the country who has been affected by the earthquakes.