MSCNEWSWIRE, 10 February 2016 - So you want to know if you are running a wheelbarrow business? If you decided to give yourself a long break of the type that proprietors tended to give themselves prior to globalisation, then you are already discovering the answer.The wheelbarrow boss is discovering that nothing much has happened in their absence. Nothing has gone wrong, certainly. But in terms of real progress in things such as new business and those eternal and raw issues such as handling slow payers, and in ticklish personnel matters, well, all these issues are piled up waiting for resolution by the absentee chief.The wheel barrow boss as they read this realises that nothing of any significance happens unless they are there to pick up the handles of the wheelbarrow, and then start moving it around. Until such time as they put it down.Where it stays.Now to the contrasting non-wheelbarrow boss. In their absence, they are discovering, the wheelbarrow has been picked up, moved, around, and then picked up again with its mixed load of problems and opportunities.The non- wheelbarrow boss will find that some sensitive collections have been collected. A second-tier staffer saw an opportunity and rushed in to collect the payment before another supplier saw the same opportunity to collect from the tardy payer.Another second-liner similarly moved on the prospect, the one who would never say yes, and would never say no. They saw their moment and closed the sale.A third layer administrator, the loading bay clerk, saw their moment to deal with the warehouse smoker problem that you yourself had been postponing for the last year or so.They found just the right moment to tell the smoker that really, they could no longer drag away in the yard, the customers were taking about it, and the man was complaining about never having cash, so hey, now is the moment to take up a smoke-free scheme.In other words the non-wheelbarrow boss has returned to find that in their absence things have actually progressed forward in terms of debt settlement a thorny personnel matter, and there has even been new business.The wheelbarrow guy in contrast has found everything piled up for them to deal with – the reason they probably needed their long break in the first place.Delegation is only the partial answer here. Staff selection and training is only another partial answer.After all, the smoker problem for example could so easily have translated itself into one of these endless harassment affairs regardless of how it was handled, or who handled it.How does anyone know that the new business will not become simply another debt problem?All the evidence points to the non-wheelbarrow boss inculcating into their staff a sense of, yes, mistakes will be made. But mistakes are the stepping stones to success. So do something about it. Now.

From the MSCNewsWire reporters' desk