Air New Zealand General Manager Customer Experience Carrie Hurihanganui says the awards recognise the hard work the airline puts into delivering a world-class experience to its customers travelling in Premium Economy.
“We’ve invested a lot in our Premium Economy experience – from New Zealand inspired cuisine to a new inflight entertainment system offering gate-to-gate entertainment and great inflight product and we know it’s popular with our customers.
“These awards are also testament to our talented team of people both on the ground and in the air who work incredibly hard to deliver the great Kiwi service we have become renowned for each and every day,” says Ms Hurihanganui.
The Air New Zealand designed and managed Star Alliance Los Angeles Lounge was also named Best Alliance Lounge at the awards for the second consecutive year.
The Skytrax World Airline Awards are the global benchmark of airline excellence. The awards are determined annually through the Skytrax airline passenger satisfaction survey of more than 18 million passengers. The survey covers close to 250 airlines globally and measures passenger satisfaction across more than 40 key performance indicators of airline product and service including onboard seat comfort, food and staff service.
Source: Air New Zealand press releas, July 13, 2016
